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FAQ
What is this doctor appointment platform?
Our platform allows patients to find doctors, view availability, and book appointments for in-person or online consultations easily.
Can I choose my preferred doctor or specialist?
Yes, you can search doctors by specialization, experience, language, and location, then choose your preferred doctor.
Do I need to create an account to book an appointment?
Yes, creating an account helps manage your appointments, view history, and receive notifications.
How do I know if my booking is confirmed?
Once booked, you will receive confirmation via email/SMS and can also view the status in your dashboard.
Can I cancel or reschedule my appointment?
Yes, appointments can be cancelled or rescheduled based on the doctor’s cancellation policy.
Are online consultations available?
Yes, many doctors offer video consultations for convenient remote healthcare.
What payment methods are accepted?
We accept online payments including cards, UPI, net banking, and wallet options (depending on availability).
Is my medical data secure?
Yes, we follow strict security standards to protect your personal and medical information.
Can I consult doctors in different cities or countries?
Yes, online consultations allow you to consult doctors regardless of location.
How can I contact customer support?
You can contact support through our help section, email, or phone number provided on the website.
Are doctors verified on this platform?
Yes, all doctors are verified based on qualifications, licenses, and experience.
Can I view my past appointments?
Yes, your appointment history is available in your account dashboard.
What happens if the doctor is unavailable?
You will be notified immediately and offered rescheduling or refund options.
Can I rate and review doctors?
Yes, after your consultation, you can rate and review your doctor to help others.
Is this platform free to use?
Browsing doctors and searching is free. Consultation fees depend on the doctor.