Acceptance of Terms
Last updated: 04-01-2026
By accessing or using Remedi, you agree to these Terms and Conditions and all applicable policies.
Nature of the Platform
Remedi is a paid, private virtual consultation platform. It is not affiliated with, endorsed by, or integrated into any Canadian government healthcare system, including OHIP or other provincial health insurance programs.
Remedi is a paid, private virtual consultation platform. It is not affiliated with, endorsed by, or integrated into any Canadian government healthcare system, including OHIP or other provincial health insurance programs.
3. Doctor Verification
Remedi does not provide receipts or documentation for insurance reimbursement purposes. All consultations are user-paid, regardless of whether the professional is located locally or internationally.
AI Symptom Checker – Terms of Use
Remedi offers an AI-based symptom checker for general informational purposes only.
By using the AI symptom checker, you acknowledge and agree that:
- The tool does not provide medical diagnoses, treatment plans, or prescriptions.
- The results are not a substitute for professional medical advice, diagnosis, or care.
- The AI tool may generate incomplete, generalized, or inaccurate outputs.
- You must not rely solely on AI-generated information to make healthcare decisions.
- Any medical concerns should be discussed with a licensed doctor or qualified healthcare professional
Remedi does not guarantee accuracy, completeness, or clinical relevance of AI-generated responses.
Limitation of Liability – AI Tools
- Remedi is not responsible for actions taken based on AI-generated outputs.
- Use of the AI symptom checker is entirely at the user’s discretion and risk.
- The AI feature is provided “as is”, without warranties of any kind.
No Emergency or Urgent Care
Remedi does not provide:
- Emergency services
- Urgent care
- Ambulance or crisis intervention
In emergencies, users must contact local emergency services immediately.
Doctors & Medical Consultations
Global Doctors
- International doctors provide consultation and medical guidance only
- They cannot prescribe medication in Canada
- Advice should be used for informational and second-opinion purposes
Canadian / Local Doctors
- Prescription authority depends on the doctor’s provincial licensing
- Remedi does not guarantee prescriptions or medical outcomes
Wellness Professionals
Wellness professionals may include (but are not limited to):
- Nutritionists
- Therapists (non-clinical)
- Fitness and lifestyle coaches
- Holistic and preventive care professionals
Wellness Services
- Are not medical treatment
- Do not involve diagnosis or prescription
- Should not replace licensed medical care
Appointments, Payments & Rescheduling
- All services are paid in advance
- Appointments may be rescheduled up to 24 hours before
- No cancellations or refunds
- Missed appointments are non-refundable
User Responsibilities
Users agree to:
- Provide accurate, truthful, and complete information
- Not impersonate another individual
- Use the platform lawfully and respectfully
Remedi reserves the right to suspend or terminate accounts for misuse, false information, or policy violations.
Limitation of Liability
- Remedi is not responsible for medical decisions or outcomes
- Professionals are independent service providers
- Remedi is not liable for indirect or consequential damages
Governing Law
These Terms are governed by the laws of Canada, without regard to conflict of law principles.