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Introduction

Remedi (“Remedi”, “we”, “our”, “us”) is a virtual healthcare consultation platform registered in Canada. Remedi enables users across Canada to connect with verified doctors and wellness professionals globally through a secure digital platform.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal and health-related information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Ontario’s Personal Health Information Protection Act (PHIPA).

Privacy Oversight & Contact

Privacy compliance and data protection responsibilities are managed collectively by the Remedi team, which oversees adherence to applicable privacy laws and internal data protection practices.

Privacy-related inquiries may be directed to:

📧 admin@remedi.ca

Platform-related issues, technical support, or assistance using the platform may be directed to:

📧 contact@remedi.ca

Information We Collect

Personal Information:

We may collect:

  • Full name
  • Email address
  • Phone number
  • Age
  • Gender

Personal Health Information (PHI)

Personal Health Information may include any identifying information related to your physical or mental health, medical history, symptoms, or healthcare consultations.

  • Providing medical history is optional
  • By default, no medical information is shared with any doctor or professional
  • Medical information is shared only when you explicitly choose to do so

Technical & Usage Data

  • IP address, device and browser type
  • Login activity and timestamps
  • Platform usage data for security and system integrity

Consent

By using Remedi, you provide informed consent for the collection, use, and disclosure of your information as described in this policy. You may withdraw consent at any time, subject to legal or contractual limitations.

How We Use Your Information

We use your information to:

  • Create and manage user accounts
  • Enable consultations with doctors and wellness professionals
  • Send OTPs, appointment confirmations, reminders, and service notifications
  • Process payments and prevent fraud
  • Maintain platform security and compliance

Remedi does not sell personal or health information.

Access Controls & Disclosure

  • Doctors and wellness professionals cannot access patient data unless:
    • An appointment is booked, or
    • The patient explicitly shares information
  • Access is limited to the minimum necessary
  • Internal access is role-based and monitored

Remedi acts as a technology platform and electronic service provider, not as a healthcare provider.

Third-Party Service Providers

Remedi uses trusted third-party service providers for:

  • Hosting and cloud infrastructure (data stored in Canada)
  • Voice and video consultations
  • Payment processing
  • Email and OTP delivery

These providers are contractually obligated to maintain confidentiality, security, and compliance with applicable privacy standards.

Platform development and technical support are provided by HermoSoft Technology, Kerala, India.

Hermosof Technology does not access patient medical information except where strictly required for technical support and under confidentiality obligations.

AI Symptom Checker – Data Use & Privacy

Remedi provides a free AI-powered symptom checker as an informational tool to help users better understand potential health concerns.

  • The AI symptom checker does not collect, store, or retain personally identifiable information such as name, email, phone number, or account details.
  • User inputs entered to the AI symptom checker are not linked to the user’s Remedi account.
  • Remedi uses third-party AI technology providers to enable this feature.
  • Inputs provided to the AI tool are processed solely for generating symptom-related insights and are not used to identify users.
  • No consultation data, medical history, or appointment information is shared with the AI system.

The AI symptom checker operates independently from doctor and wellness professional consultations.

Data Storage & Security

  • All data is stored on secure servers located in Canada
  • Encryption is used both at rest and in transit
  • Video and voice consultations are not recorded
  • Regular security assessments are conducted

Breach Notification

In the event of a privacy or security breach involving personal or health information, Remedi will:

  • Investigate and contain the incident promptly
  • Notify affected users as required by law
  • Report to regulatory authorities when legally require

User Rights

Users have the right to:

  • Request access to their personal information
  • Request corrections or updates
  • Control sharing of medical history
  • Request account deletion, subject to legal obligations

Requests will be handled within a reasonable timeframe.

Age Restriction

Remedi registration is intended only for individuals 18 years or older.

Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the platform indicates acceptance of updates.