User Registration Terms

By registering on Remedi, you acknowledge, confirm, and agree to the following terms:

1. Age & Legal Capacity

You confirm that you are 18 years of age or older and have the legal capacity to enter into this agreement. If you are registering on behalf of a minor or dependent, you confirm that you are the parent or legal guardian and are authorized to provide consent and information on their behalf.

2. Accuracy of Information

All information provided during registration and use of the Remedi platform, including personal, contact, identity, and health-related details, must be true, accurate, current, and complete.

3. Ongoing Obligation to Update Information

You agree to promptly update your information if any changes occur to ensure continued accuracy and reliability of your account details.

4. Single Account Policy

You may maintain only one active account on Remedi. Creating multiple accounts or misrepresenting identity is strictly prohibited.

5. Identity & Verification

Remedi reserves the right to verify user identity through reasonable methods, including document verification or additional checks, where required for security, medical integrity, or regulatory compliance in Canada or India.

6. Account Security & Responsibility

You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account. Any unauthorized access or security breach must be reported immediately.

7. Registration on Behalf of Another Individual

If you register, book appointments, or provide medical information on behalf of another individual, you confirm that:

• You are legally authorized to act on their behalf
• The information provided is accurate and complete
• You accept responsibility for consent and disclosures

8. Electronic Communication Consent

You consent to receive electronic communications from Remedi, including appointment confirmations, reminders, clinical instructions, platform notifications, and administrative messages via email, SMS, app notifications, or other digital channels.

9. Data Privacy & Information Use

By using Remedi, you acknowledge and consent that your personal and health-related information may be collected, stored, processed, and shared solely for the purpose of providing services, in accordance with:

• Applicable Canadian privacy laws (including PIPEDA, where applicable)
• Applicable Indian data protection and healthcare regulations
• Remedi’s Privacy Policy

10. Cross-Border Teleconsultation Acknowledgment

You understand and agree that:

• Consultations may be provided by licensed medical professionals located in different jurisdictions, including India
• Medical advice is provided in accordance with telemedicine regulations applicable to the doctor’s jurisdiction
• Certain medical services, prescriptions, or treatments may be limited by local regulatory requirements

11. Telemedicine & Medical Disclaimer

You acknowledge that:

• Online consultations are not a replacement for in-person medical care
• Diagnoses and treatment recommendations are based solely on the information you provide
• Remedi does not guarantee medical outcomes

12. No Emergency Use

Remedi is not intended for medical emergencies. In case of an emergency, you agree to contact local emergency services or visit the nearest hospital immediately.

13. Payments, Cancellations & Refunds

You agree to comply with Remedi’s payment, cancellation, and refund policies. Providing false or misleading information may result in appointment cancellation without refund.

14. Prohibited Conduct

You agree not to:

• Provide false, misleading, or fraudulent information
• Misuse the platform for illegal, abusive, or non-medical purposes
• Attempt to manipulate doctors, consultations, or platform systems

15. Consequences of False or Misleading Information

You acknowledge that providing false, misleading, or incomplete information may result in:

• Suspension or termination of your account
• Cancellation of appointments, with or without refund
• Restriction or permanent loss of platform access
• Reporting to relevant authorities where required by law

16. Right to Refuse or Discontinue Service

Remedi reserves the right to refuse, suspend, or terminate services at its discretion if a user violates these terms, applicable laws, or platform policies.

17. Compliance With Laws

You agree to use Remedi in compliance with all applicable local, national, and international laws, including telemedicine, healthcare, and data protection regulations in Canada and India.

18. Medical Information Responsibility

• Medical history is optional and user-controlled
• You decide if and when to share information
• Remedi is not responsible for outcomes based on incomplete or inaccurate information

19. AI Tool Usage Responsibility

• Any information entered into the AI symptom checker is provided voluntarily
• Users are responsible for ensuring they do not enter sensitive personal identifiers they do not wish to share
• Remedi is not responsible for decisions made based on AI-generated information

20. Account Security

You are responsible for safeguarding login credentials and notifying Remedi of unauthorized access.

21. Electronic Communication Consent

You consent to receive OTPs, notifications, and service-related communications electronically.

22. Final Acknowledgement

By completing registration, you confirm acceptance of:

• Privacy Policy
• Terms and Conditions
• User Registration Terms